Insurance
IMPORTANT NOTE: If you plan to use insurance to pay for your visit, be sure to bring your identification and valid proof-of-insurance with you.
All Mass General Brigham Urgent Care centers accept the following insurance plans:
- Aetna (1, 2)
- Blue Cross/Blue Shield – BCBS
- Cigna (1, 4)
- Coventry (2)
- Fallon (1)
- First Health (1, 2)
- Harvard Pilgrim HealthCare (1, 2)
- Mass Health (3)
- Mass General Brigham Health Plan
- Medicare (Traditional & Advantage plans)
- Multiplan / PHCS
- Tricare/Humana Military
- Tufts Health Plan (2)
- United Health Care (1, 5)
Notes:
1 Out-of-area HMOs may require PCP referral
2 Excludes all Tufts Public Plans except Boston Children's ACO
3 All categories, including HSN
4 Does not cover telehealth, such as virtual urgent care
5 International plans are not accepted by Mass General Brigham Virtual Urgent Care.
Don’t see your insurance provider listed? Please call customer service at 844-377-4199 to verify if your insurance is accepted.
If you're paying with insurance:
Please see if your plan has an urgent care copay for your visit to Mass General Brigham Urgent Care. The urgent care copay is listed on your insurance card or insurance plan's website, which is typically around $50 - $75 depending on your provider.
If you have not met your annual deductible or any portion of your visit is not covered by your insurance plan, additional charges may be allocated as your responsibility.
If you choose to pay without insurance:
Payment will be requested at the time of your visit. Mass General Brigham Urgent Care offers reasonable self-pay rates, available upon request at any Mass General Brigham Urgent Care location. Please request a copy of the current Prompt Pay pricing guide during your visit.
Please note: We do not accept cash payment at our Urgent Care locations.
Please refer to our Bill Pay section for more information about payment methods.
Please call your insurance provider directly for details related to your individual coverage, Urgent Care co-pay rates, or deductibles regarding your personal health care insurance coverage.
Pay your bill
We offer several convenient ways to pay for your Urgent Care visit
You can pay your bill online at Mass General Brigham Patient Gateway, a secure, convenient patient portal.
With Patient Gateway, you can see the status of your open balances. And if you make an online payment, it is immediately posted to your account.
You can reach us at (617) 726-3884 (8:00 a.m. - 4:30 p.m. EST).
Send a check or money order to Mass General Brigham:
Mass General Brigham
P.O. Box 418393
Boston, MA 02241-8393
For general questions about your Mass General Brigham Urgent Care bill, please email Patient Billing at patientbilling@partners.org.
A representative will respond during normal business hours.
For more information about billing, visit the Mass General Brigham billing page.
Your rights and protections against surprise medical bills
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or must pay the entire bill if you see a provider or visit a health care facility that isn't in your health plan's network.
Learn more about your rights and protections against surprise medical bills.
Patient tools
Patient portal
As a patient of Mass General Brigham Urgent Care, you have access to the following services through Mass General Brigham Patient Gateway (patient portal):
Pay your bill online
Access your medical records, lab, and x-ray results
View/edit account information
Need support with your portal? The Mass General Brigham Patient Gateway team is here to assist.
Find primary or specialty care
Need a primary care provider or a specialist? Mass General Brigham Urgent Care is part of a large network of providers from across Mass General Brigham including primary care providers and world-class specialists. Search for the right provider to meet your needs.
Search for primary care providers at Mass General Brigham
If you need to find a primary care doctor, Mass General Brigham makes it convenient to look for PCPs who are accepting new patients. Find the right provider to meet your needs on the Mass General Brigham Find-a-Doctor tool.
Search all providers at Mass General Brigham
If you need a physician with a specific area of specialty or a primary care provider, search the Find-a-Doctor tool to find the right provider for you.
