FAQs for patients
Prior to contacting Patient Gateway, please read the frequently asked questions. To contact the technical support team, please visit the Patient Gateway support page and fill out the form.
Mass General Brigham Patient Gateway is a convenient, efficient, and secure way to manage your health and communicate with your health care provider. If you are a new user to Patient Gateway (18 years and older), visit https://www.patientgateway.org, and click "Enroll now" to begin the enrollment process. If you want to enroll a child or teenager in Patient Gateway, please contact your practice.
This message has been sent via Patient Gateway, our secure electronic portal. Of note, this message is also sent to people who have not enrolled in Patient Gateway.
To view your appointment details, click the eCheck-in link in the in email or text message. After verifying your information, click the "Visits" button at the top of the screen to see your appointment details.
If you have any other questions about your appointment, please contact the clinic.
Visit our Patient Gateway Technical Support website or call 800-745-9683 for assistance.
Please find more information in our billing and insurance section and financial assistance section.
Visit the ”Pay Your Bill” section to learn about bill pay options.
Visit the “Contact Patient Billing Solutions” section to find information about how to contact that team.
AllWays Health Partners changed its name to Mass General Brigham Health Plan, effective January 1, 2023. It is a non-profit insurer, serving commercial, Medicaid, and Medicare Advantage members.
Learn more at the Mass General Brigham Health Plan website.
You may wish to contact the Mass General Brigham Compliance Office if you suspect a privacy incident. There is no retaliation for reporting. For anonymous concerns, contact Mass General Brigham Compliance HelpLine at 1-800-856-1983 or visit www.massgeneralbrigham.org/complianceline.
If you are suspect a privacy incident related to a technical issue from your electronic medical record (Mass General Brigham Patient Gateway), you may also wish to contact the Patient Gateway team by filling out the Patient Gateway form.
You can reach the Mass General Brigham Transportation Department at 617-726-2250 or PHSTransportation@partners.org.
To view more information, including a live shuttle map, visit the shuttles page.
To learn about COVID-19 and the COVID-19 vaccines at Mass General Brigham, please visit the COVID-19 section.
Yes. To learn about care for international patients at Mass General Brigham, please visit the International Patient Care section.
FAQs for current and former employees
If you are connected to the network, please go to the IS Service Desk intranet page or call 617-726-5085. Computer- and email-related problems cannot be addressed by sending an email through this website, so please contact the IS Service Desk directly.
If you are a Mass General Brigham employee, please visit the Ask MyHR employee portal. If you are not connected to the network, you will need to go through two-factor authentication to access the portal.
If you have additional questions, please call the HR Support Center at 833-275-6947 or send an email to askmyhr@partners.org.
If you are a former employee and wish to receive a copy of your W2 form, please contact the Payroll office at 617-726-2148.
Visit the Paid Family Medical Leave Act webpage to learn about this topic for former employees.
General FAQs
Mass General Brigham is the new name for what was formerly Partners HealthCare. In 2020, we emerged with a more recognizable name with a strong intention: to connect more closely with our patients and communities. Learn more about our rebrand story.
The same institutions who were part of Partners HealthCare will continue to be part of Mass General Brigham. Learn more about members and affiliates.
Mass General Brigham Corporate Headquarters:
Prudential Center
800 Boylston Street, 11th Floor
Boston, MA 02199
617-278-1000
Information on careers at Mass General Brigham including current job openings can be found in the Careers section of our website.
Due to the volume of applications received, it may not be possible to respond to inquiries regarding the status of your application.
Please note that repeated submissions for the same position would replace previously submitted applications for that position.
Please contact our Client Services at 617-726-2142 for Purchasing and Accounts Payable inquiries, Monday-Wednesday and Friday 8:30-4:30, Thursday 8:30-3:30.
Please contact our Supply Chain Management Client Services group at 617-726-2142, or by visiting the Supplier / Vendor page
Mass General Brigham is committed to the community. We support local nonprofit and community-based organizations in the communities served by our institutions. Please fill out the sponsorship form so that we may evaluate your request.
Mass General Brigham partners with The Work Number to provide employment verifications for all current and former employees.
- Properly credentialed verifiers can securely obtain an employment verification through The Work Number.
- Employees may access the self-service portal through The Work Number to view their information and generate their own employment verification reports.
- Employees may contact The Work Number by emailing member@equifax.com or calling (800) 367-2884 (available M–F, 8am–9pm ET)
- TTY-hearing impaired phone number: (800) 424-0253
- Verifiers may contact The Work Number by emailing member@equifax.com or calling (800) 367-5690 (available M-F, 8am-8pm ET)
- The Mass General Brigham employer code is 5102830
Our current policy is that we do not provide email addresses, phone numbers, or physical addresses over the internet. Please contact the main switchboard at the respective institution for this information.
Please reference our Members and Affiliates page to find contact information for each of our members.
Contact form
Please exercise caution regarding what information you include in your submission.
Do not include confidential information, such as Social Security numbers, financial account numbers, credit card numbers, health insurance information, or medical information in this form.
Do not use this form to send requests, messages, or questions about your medical care, upcoming appointments, clinical concerns, health record, or billing information.
If you are a Mass General Brigham Patient Gateway user, please send any clinical or billing questions via Patient Gateway or by calling your provider's office.
If you have a privacy, legal, or ethical question or believe that a member of the Mass General Brigham community has violated a privacy, legal, or ethical responsibility, contact the Compliance HelpLine at 1-800-856-1983 or http://www.massgeneralbrigham/complianceline. All concerns are investigated. Reports may be made anonymously or in confidence.
Please note: Form submissions are only monitored Monday through Friday, 9 a.m. – 5 p.m. Mass General Brigham cannot address medical emergencies through this form. If this is a medical emergency, please dial 9-1-1 or go to the nearest emergency room.
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