Virtual Visits

A virtual visit is a video or phone appointment with your health care provider or health care team from the comfort of your home, the convenience of work, or from a private location. 

Whether it's a first-time consultation or follow-up appointment, our primary care providers (PCPs), specialty physicians, physician assistants, nurse practitioners, and more are here to help you stay connected to care.

There is no physical contact between the patient and provider during a virtual doctor visit. This means some clinical needs may not be appropriate for virtual visits. Your provider can tell you if a virtual visit works for the care you need. We offer virtual visits for patients of all ages, but those under the age of 18 must be accompanied by an adult.

For information about our virtual care terms and policies, visit the virtual care page.

Virtual visits are NOT for medical emergencies. For medical emergencies, please call 9-1-1  

Through a virtual visit, you can:

• Address a new medical concern (like new symptoms or changes in your health)
  
• Follow up on a specific health condition
  
• Review or order lab work, imaging, or test results
  
• Answer questions about a medication or therapy, order a new medication, or refill a prescription
  
• Discuss an upcoming procedure or surgery
  

Caregivers, family members, and others can join your virtual visit from your location or remotely from another location.

In order to have a virtual visit with a Mass General Brigham provider, you must first become an established Mass General Brigham patient. To become a patient, please contact the provider you would like to see. 

If you’re already an established patient of Mass General Brigham, please call or message your provider through Mass General Brigham Patient Gateway directly to see if a virtual visit is an option.

If you are located outside of Massachusetts, please check with your provider to verify if virtual visits are available to you.