Virtual Urgent Care

You have the option to schedule a virtual urgent care appointment through Patient Gateway. Simply log in and select an appointment time for either later today or tomorrow.

You will visit with a Mass General Brigham urgent care provider through the browser on your smart phone, tablet, or computer. 

Your "After Visit Summary" will be available in your Patient Gateway.

If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. Your Mass General Brigham care team will have access to the notes from your visit. If you have a primary care physician outside Mass General Brigham, we can share your records with your consent.

Yes. Virtual urgent care is covered under Medicare Part B.

Virtual urgent care visits are available to individuals (ages 3+) in Massachusetts and New Hampshire.

Individuals ages 3 – 17 need to be accompanied by a parent, guardian or medical proxy.  

Both current patients of Mass General Brigham and new patients may use virtual urgent care.  

To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features:           

• A working camera, speakers and microphone
• The most recent versions of any internet browser you plan to use

It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues.  

It is also recommended that you find a quiet and private place to have your virtual urgent care visit.

Please learn more about how to enroll in Patient Gateway and download the app. 

Your After Visit Summary will be available through Mass General Brigham Patient Gateway. If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. You can also find information about how to enroll here.

Please call 844-377-4199 and select option 3.

Your urgent care provider will send a direct referral for x-ray and/or lab work to a specific Mass General Brigham Urgent Care center. This is the current list of locations where we would refer patients for x-ray or lab work.  If you need only lab work done, you will also have access to a network of labs located throughout Massachusetts and New Hampshire.  

There is an additional charge if you need any x-rays or labs done.  Check with your insurance to learn your cost sharing for these services.  

• Yes.  Both current and new patients can schedule a visit for someone else. You do not need to have a Patient Gateway account to schedule a visit for another person. 
• However, if you have a Patient Gateway account, please login to schedule for someone else. This will make the scheduling process faster.  
• Adults can schedule a visit for a child, another family member or friend. Parent or legal guardian must accompany a child under 18 during the visit.