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Virtual Urgent Care

We offer convenient, high-quality virtual urgent care services for many health conditions and minor injuries. Available for individuals ages 3 and up. 

Schedule virtual urgent care

About virtual urgent care

Hours:

  • 7 a.m.–11 p.m.
  • 7 days a week, including holidays

Virtual urgent care allows patients to connect by video with Mass General Brigham urgent care providers, and discuss any health concerns that do not require emergency care, such as minor illnesses and injuries. Patients can receive one-on-one care from our board-certified and specially trained medical providers, without leaving their homes.

Our online urgent care services are available to anyone with an internet connection and compatible device (smart phone, tablet, or computer). Virtual urgent care is conducted over a secure health care platform, ensuring privacy and confidentiality. 

Line art of physicians on a destop computer screen and a cell phone screen.

Who can use virtual urgent care:

Virtual urgent care is available to patients aged 3 and up in Massachusetts and New Hampshire. Individuals under 18 years of age must be accompanied by a parent or guardian. 

Cost:

  • The cost of virtual urgent care services will vary depending on your health plan type. Please refer to the list of insurances we accept. If you have any questions, please contact the Member Services Department of your health plan for specific details regarding your coverage. 
  • Self-pay patients are charged $79 for a virtual urgent care visit, and payment will be requested at the time of the visit. This fee specifically covers the virtual visit and does not include any additional costs, such as lab charges, imaging orders, additional visits, or referrals.  

Mass General Brigham will work with your health plan to bill for any amount owed after your visit. By participating in a virtual urgent care visit with Mass General Brigham, you agree to be financially responsible for the services provided to you. If it is later determined that your insurance coverage changed or was not active on the day of your visit, or does not cover virtual urgent care services, you agree to be financially responsible for the visit and authorize Mass General Brigham to charge you the cost of the service.

Learn how to prepare for your visit and what to expect
Read articles by our physicians

What conditions are treated?

Providers can diagnose, offer treatment, and prescribe medication, if medically necessary, for many health conditions including:

Please note: Virtual urgent care is NOT for medical emergencies. For medical emergencies, call 911.

Frequently Asked Questions

You have the option to schedule a virtual urgent care appointment through Patient Gateway. Simply log in and select an appointment time for either later today or tomorrow.

You will visit with a Mass General Brigham urgent care provider through the browser on your smart phone, tablet, or computer. 

Your "After Visit Summary" will be available in your Patient Gateway.

If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. Your Mass General Brigham care team will have access to the notes from your visit. If you have a primary care physician outside Mass General Brigham, we can share your records with your consent.

Yes. Virtual urgent care is covered under Medicare Part B.

Virtual urgent care visits are available to individuals (ages 3+) in Massachusetts and New Hampshire.

Individuals ages 3 – 17 need to be accompanied by a parent, guardian or medical proxy.  

Both current patients of Mass General Brigham and new patients may use virtual urgent care.  

To ensure your virtual visit is successful, please confirm that you are using a smart phone, tablet, or computer with the following features:           

  • A working camera, speakers and microphone
  • The most recent versions of any internet browser you plan to use

It is recommended that you arrive to your virtual visit 15 minutes early to ensure your technology is working properly and troubleshoot any issues.  

It is also recommended that you find a quiet and private place to have your virtual urgent care visit.

Please learn more about how to enroll in Patient Gateway and download the app. 

Your After Visit Summary will be available through Mass General Brigham Patient Gateway. If you do not have a Patient Gateway account, you will be asked to create an account during the scheduling process. You can also find information about how to enroll here.

Please call 844-377-4199 and select option 3.

Your urgent care provider will send a direct referral for x-ray and/or lab work to a specific Mass General Brigham Urgent Care center. This is the current list of locations where we would refer patients for x-ray or lab work.  If you need only lab work done, you will also have access to a network of labs located throughout Massachusetts and New Hampshire.  

There is an additional charge if you need any x-rays or labs done.  Check with your insurance to learn your cost sharing for these services.  

  • Yes.  Both current and new patients can schedule a visit for someone else. You do not need to have a Patient Gateway account to schedule a visit for another person. 
  • However, if you have a Patient Gateway account, please login to schedule for someone else. This will make the scheduling process faster.  
  • Adults can schedule a visit for a child, another family member or friend. Parent or legal guardian must accompany a child under 18 during the visit.   

 

Related articles

Another option: arrange virtual urgent care through your Primary Care Provider

Same day or next day virtual visits may also be available with your primary care provider's office. If you wish to arrange a visit with your primary care provider's office, please contact their office directly to determine availability.